Refund policy

 

Our Commitment and Guarantee

Here at oak7west, we are committed to offering you quality products. That is why all of our products are guaranteed against defects for 6 full months (when used as intended). In addition to that, if for any reason you're not satisfied with an item, return it within 30 days of purchase and we will gladly offer you a refund (excluding shipping charges).

 

Return/Refund Process

To be eligible for a return/refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We apologize that we cannot accept returns on earrings, special orders, or personalized items.

To start a return, please contact us at email@oak7west.com with your order number, what you would like to return, and the reason for return (if you're willing to share). Items sent back to us without first requesting a return will not be accepted. A refund may not be issued and we will not be responsible or obligated to return your items.

If your return is accepted, we’ll confirm your refund amount (all shipping charges will be deducted) and then assign you a RMA# (return merchandise authorization number) so there won't be any delays in processing. We will also email you with complete instructions on how and where to send your package.

Please Note: You are responsible for return shipping and we highly encourage you to insure your package in the event of possible damage or loss during transit. We cannot issue a refund in the event of damage or loss. In that instance, you will need to submit a claim directly with the shipping carrier.

Please feel free to contact us for any return questions at email@oak7west.com.

 

Damages and Issues

Please be sure to inspect each item carefully upon arrival and contact us immediately if the item is defective, damaged, or if you received an incorrect item. We will work with you to make it right. We ask that you contact us within 48 hours of delivery. Please keep item(s) and all packaging until the issue is resolved.

 

Exceptions / Non-Returnable Items

We do not accept returns of earrings, special orders, personalized/monogrammed items, or gift cards. We also reserve the right to refuse returns on sale items, discontinued items, or large quantities of certain items.

Here is a general list of other non-returnable merchandise (we may or may not sell all of the items mentioned). The other types of items that cannot be returned: perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item(s).

Exchanges

We do not offer exchanges. The fastest way to ensure you get what you want is to return the item(s) you have and make a separate purchase for the new item(s).

 

Refunds

We will notify you once we’ve received and inspected your return, and inform you on if your refund has been approved or denied (due to the product not arriving in original condition or other issues). If approved, you’ll be automatically refunded on your original payment method. Your refund amount will be the cost of the merchandise only, minus any shipping & handling charges (this includes oversized shipping charges which may have been included in the product price). If your order included free shipping, we will deduct the actual shipping cost from your refund amount. If you would like to know the shipping amount that will be deducted before returning your item(s), please feel free to ask for that information when contacting us.

Please remember it can take some time for your bank or credit card company to process and post the refund, so please be patient. Please be sure to follow all of the guidelines above to ensure the best chance of your refund being processed.